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Having finished glazing the roof, we were on a roll,
and installed glazing on both sides of the
greenhouse in one hour. The excitement was mounting . . . the
end was in sight! All we had left to glaze were the two gable
ends. Got the polycarbonate panels out of the garage and started
to tape and cap them, when --- here comes the Oops! --- we discovered
that four of the panels were too narrow, as in the photo on the
right.
That went beyond frustration, to sheer anguish. . . to be so
close to finishing, and yet so far away! Well, it was a Sunday,
and all I could do was e-mail Vince at National Greenhouses, and
keep my fingers crossed.
At the end of that day, I had a greenhouse with terrific ventilation:
As with previous problems, Vince got back to me promptly, on
the following day, apologized for the defective parts, and explained
that the factory had only two of the necessary panels on hand,
but would ship them immediately, and that the other two would
follow as soon as possible. True to his word, three days later
the first two panels were waiting in my carport when I got home.
Today, Saturday, as we were installing these panels, a UPS truck
drove up and delivered the other two panels. I was pretty impressed
with this service: problem discovered on Sunday, partially solved
by Thursday, completely resolved by Saturday. That's awesome customer
service these days, and I have to reiterate my complete satisfaction
with the support I've had on this project from National Greenhouses.
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